PRIVACY POLICY

At LUMI LUMI Vision, we are committed to protecting your personal information and your right to privacy. This Privacy Policy (together with our Terms and Conditions) explains how we collect, use, disclose, and safeguard your data when you visit our website or use our services. By using our services, you agree to the collection and use of information in accordance with this policy.

INFORMATION WE COLLECT

We may collect a variety of information to provide and improve our service, including but not limited to:

Personal Data

  • Contact Information: Full name, email address, phone number, shipping and billing addresses.
  • Account Data: Username, password, and purchase history when creating an account or making a purchase.

Device Data

  • Technical Information: We collect certain Technical Information about the devices you use to access our website and services, which may include your internet protocol (IP) address, login data, browser type and version, operating system, and platform. This data also includes time zone settings, browser plug-in types and versions, and any device identifiers, such as cookies or other tracking technologies. Additionally, if enabled, we may collect location data to understand your geographical position. This information helps us optimize website performance, maintain security, and personalize content for a better user experience.
  • Usage Data: Information about how you access and interact with our website, including pages visited, time spent, and referring URLs.

Payment Information

  • Financial Data: Payment card details (collected via secure third-party payment processors). We do not store your payment information directly but use it to process your transactions securely.
  • Transaction Data: Includes details about payments to and from you and other details of products and services you have purchased from us.

Third-Party Data

  • We may collect information from third parties, such as advertising networks or analytics providers, to enhance your experience with targeted marketing and website improvements.

Third-Party Links

  • Our website may contain links to third-party websites, plug-ins, or applications. By clicking on these links or enabling such connections, third parties may collect or share information about you. We do not control these external sites and are not responsible for their privacy practices. When you leave our site, we recommend reviewing the privacy policy of any website you visit.

INFORMATION YOU PROVIDE TO US

You may give us your identity, contact, and financial data by filling in forms on our website or our social media profiles, or by corresponding with us via phone or email. This includes personal data you provide when you:

  • Apply for our products or services
  • Create an account on our website
  • Subscribe to our service or publications
  • Request marketing communications from us
  • Enter a competition, promotion, or survey
  • Register for any LUMI LUMI Vision event or program
  • Provide feedback, submit comments, suggestions, experiences, or other content to us; and or otherwise interact with us and our Online Services
  • Apply for a job position

HOW WE USE YOUR INFORMATION

At LUMI LUMI Vision, we use your information, including personal data, in various ways to provide, operate, and enhance our services:

  • Order Processing: To process and deliver your orders, manage payments, and provide customer support.
  • Marketing: If you have opted in, we use your information to send promotional offers, updates, and newsletters. You can opt out at any time.
  • Service Improvement: To monitor and enhance our website and services by analyzing data such as browsing behavior.
  • Customer Communication: To communicate with you regarding your orders, inquiries, feedback, and any events related to LUMI LUMI Vision.
  • Account Management: To create and manage your online account, allowing you to easily access your information and preferences.
  • Event Administration: To organize and manage any events we may host, ensuring a smooth experience for all participants.
  • Research and Development: To conduct research and analysis to improve our products and services, develop new offerings, and demonstrate our technology.
  • Payment Processing: To securely handle payment transactions related to your orders.
  • Dispute Resolution: To investigate and resolve any inquiries or disputes that may arise.
  • Advertising and Marketing Purposes: To market and advertise our products and services to you in a manner that aligns with your interests.
  • Security and Compliance: To comply with legal obligations, protect our rights and interests, and ensure the security and integrity of our business.
  • Quality Assurance: To maintain and enhance the quality or safety of our products and services.

We are committed to using your information responsibly and transparently, ensuring that your privacy is respected at all times.

SHARING YOUR INFORMATION

We do not sell or rent your personal information. However, we may share your data with:

  • Service Providers: Trusted third parties who assist us with services like shipping, payment processing, and website management. These providers are bound by confidentiality agreements and are only given the information necessary to fulfill their services.
  • Legal Authorities: We may disclose your information to law enforcement or regulatory agencies when required by law or to protect our rights.

COOKIES AND TRACKING TECHNOLOGIES

LUMI LUMI Vision uses cookies and similar tracking technologies (such as pixel tags, web beacons, and social media plugins) to collect information about your browsing activity. These technologies help us deliver personalized content, remember your preferences, and analyze site traffic.

  • Types of Cookies: We use session cookies (temporary and deleted after you close your browser) and persistent cookies (which remain on your device until expiration or deletion).
  • Third-Party Tracking: We may allow third-party advertising partners to use cookies and similar technologies to collect data about your browsing activity over time and across different websites. This helps us serve more relevant ads to you. You can manage your cookie preferences through your browser settings or opt out via specific third-party tools.

DATA SECURITY

We employ a combination of physical, technical, and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. This includes encryption, secure servers, and firewalls. However, no security measures are foolproof, and we cannot guarantee absolute protection.

YOUR RIGHTS AND CHOICES

You have the following rights regarding your personal data:

  • Access: You can request a copy of the personal data we hold about you.
  • Correction: You may request corrections to inaccurate or incomplete information.
  • Deletion: You can request the deletion of your data, provided this does not conflict with any legal obligations.
  • Marketing Preferences: You can opt out of marketing communications at any time by following the unsubscribe link in our emails or adjusting your preferences in your account settings.
  • Cookies: You can manage cookies through your browser settings, allowing you to block or delete cookies used on our site.

It's essential that the personal information we have about you remains accurate and up to date. Please notify us of any changes to your personal data during your relationship with us.

INTERNATIONAL DATA TRANSFERS

As part of our operations, your personal data may be transferred and processed outside your home country. We ensure that such transfers comply with applicable data protection laws and maintain the same level of protection as required by your jurisdiction.

RETENTION OF YOUR INFORMATION

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. When data is no longer needed, we will securely delete or anonymize it.

POLICY UPDATES

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We encourage you to review this policy periodically. Any significant changes will be communicated to you via email or through notices on our website.

CONTACT US

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your personal data, please contact us at:

LUMI LUMI Vision
Email: privacy@lumilumi.vision
Phone: +1 (818) 582-8028
Address: 9036 Winnetka Ave, Northridge, CA 91324